Create a No Complaining Culture in the Service Department

March 3, 2015 —

It can be difficult to maintain a positive attitude when working in customer service.

But it can be done, says Jon Gordon, a motivational consultant and author of The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy.

In the lead article of this month’s issue of The Customer Communicator, Gordon shares five important strategies for remaining positive.

Strategy number one: Stop complaining.

Complaining about anything — about customers, coworkers, the workload, even the weather — is only going to create an atmosphere of negativity, and that is something that you want to avoid at all costs.

Research shows that complaining in the workplace not only affects the complainer, but it affects coworkers — like second- hand smoke.

What you need to do, says Gordon, is turn the service center into a “No Complaining Zone.”

Today’s checklist …

  1. Monitor your own language. Are you projecting the positive attitude you want from your frontline staff?
  2. Print and use “No-Complaining Zone” mini posters from Jon Gordon.
  3. Subscribe to The Customer Communicator so that your frontline staff can learn about techniques like this every month.
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