Featured Frontline Rep

Kate Frazier
Ball Seed Company

“We’re dealing with live plants, so things can and do go wrong,” says Kate Frazier. And when they do, the result can be the loss of thousands of dollars worth of young plants. Excellent service recovery skills and a strong, supportive team can help in these situations, “We have a good team here that works well together and is very supportive — and that makes it a fun place to work — and makes it less stressful too.”

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