Featured Frontline Rep

Evan Parana
UPMC Health Plan

The goal of UPMC Health Plan’s is to resolve every issue or problem in one call. “If you call us once with a specific issue, that should be the only time you have to call us,” Evan Parana says. “Now that might mean we have to call 10 other people and send 20 emails to get the issue resolved, but ultimately, the point is you only have to call in once.”

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