December 2016


Start setting goals for 2017 — Goal setting is usually reserved for January and those perennial “New Year’s Resolutions,” but starting in December offers an even better opportunity to review both the past year’s results and the next year’s goals. Try these four techniques.

Tips for good vocal health — The most important tool for a phone service rep is the voice, so it’s important to keep that voice strong and healthy throughout the day and throughout the year. Learn more.

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