Featured Frontline Rep

Kelsy Jimenez 
BioSolutia

Jimenez succeeds by personalizing each customer call.
“I listen to learn what I can and then adapt to what the customer’s needs are,” she says. “Sometimes they just want to vent, so I listen and help them slow down. Others might be a little older, and I need to raise the volume but still maintain that tone of care.”

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