What are you doing to help your reps improve their written communication skills? In todays service world, written communication skills can be just as or more important than oral communication skills. Here are resources you can use to help your reps boost those skills.
- Handout: An article from the Customer Service Group archives that looks at business-writing blunders that reps should avoid.
- Advice for managers from Marsha Collier, author of The Ultimate Online Customer Service Guide, on how to manage reps online communications with customers.