May 4, 2017 — Customer service is more and more dependent on digital and technical resources, but customer service reps need to understand that — when they do have an opportunity to interact directly with a customer — the old-fashioned rules of rapport and personalization still apply. J.N. Whiddon, author of The Old School Advantage: Timeless…To read more — login/sign up
Mastering Old School Basics
Bookmark the permalink.