Lead the Service Team with Humor

June 16, 2017 —

Humor can help lighten the load in the typically stressful customer service environment. Author and humor expert Michael Kerr explains why:

“Having a sense of humor,” says Kerr, “can help you to physically cope with stress. When we laugh, our blood pressure drops; we increase the amount of oxygen going into our brains, lungs, and blood system; and we reduce stress-inducing chemicals and hormones in our bodies.”

When you’re stressed, your brain power diminishes, says Kerr. “You can’t think clearly or access your memory as well. You need to take a break if you want to be able to handle a problem.”

Humor gives you that mental break. It can help you to clear your head by giving it what Kerr calls a “mental floss.” Humor “cleans out the anxieties and debris that accumulate in your brain when you’re stressed so you can tackle problems ahead with a clear head,” he says.

Today’s checklist …

  1. Create unique, fun awards for your team. Recognize the most creative idea, best sense of humor, and the rep most likely to be adopted by a customer.
  2. Give out fun prizes at team or department meetings. They don’t have to be expensive to be fun.
  3. Host a story contest. Ask reps to share funny, real-life stories of their interactions with customers.
  4. Subscribe to Customer Communicator so that you and your frontline staff can receive monthly ideas, information, and inspiration on improving the service experience each month.

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