June 16, 2017
Humor can help lighten the load in the typically stressful customer service environment. Author and humor expert Michael Kerr explains why:
“Having a sense of humor,” says Kerr, “can help you to physically cope with stress. When we laugh, our blood pressure drops; we increase the amount of oxygen going into our brains, lungs, and blood system; and we reduce stress-inducing chemicals and hormones in our bodies.”
When youre stressed, your brain power diminishes, says Kerr. “You cant think clearly or access your memory as well. You need to take a break if you want to be able to handle a problem.”
Humor gives you that mental break. It can help you to clear your head by giving it what Kerr calls a “mental floss.” Humor “cleans out the anxieties and debris that accumulate in your brain when youre stressed so you can tackle problems ahead with a clear head,” he says.
Todays checklist …
- Create unique, fun awards for your team. Recognize the most creative idea, best sense of humor, and the rep most likely to be adopted by a customer.
- Give out fun prizes at team or department meetings. They dont have to be expensive to be fun.
- Host a story contest. Ask reps to share funny, real-life stories of their interactions with customers.
- Subscribe to Customer Communicator so that you and your frontline staff can receive monthly ideas, information, and inspiration on improving the service experience each month.