Make sure your reps can handle service issues via social media. More and more customer service departments are being called upon to handle customer issues that arise on social media. These resources can help:
- An article by Chip R. Bell on how to tame customer complaints on social media.
- A chapter from Jeff Toisters new book, The Service Culture Handbook. See how andbook.pdf” target=”blank” rel=”noopener noreferrer”>Twitter saved the day.