My Coworker Just Blew it With a Customer.  What Now?

August 10, 2017 — One of the things that many companies neglect to include in their customer service training is how to respond to complaints about coworkers. The rep’s first reaction may be to defend a coworker or to agree with the customer. But, says Kate Nasser, the People Skills Coach, the better approach is…To read more — login/sign up

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