Preparing for Difficult Callers

November 30, 2017 — Customer service reps have to deal with a variety of customers — ranging from the calm and polite to the slightly overbearing to the downright irate. It’s all part of the job, and it pays to be prepared for all of the possibilities. When confronted with an angry customer, Nancy Friedman, a…To read more — login/sign up

Bookmark the permalink.

Comments are closed