Gathering Feedback to Improve Service and Eliminate Frustrations

May 10, 2018 — Being on the frontline and dealing with customers on a day-to-day basis makes customer service reps the ideal source for gathering some, but not all, types of customer information. John Goodman, vice chairman of Customer Care Measurement & Consulting spoke with Customer Communicator about the four types of information that frontline reps should…To read more — login/sign up

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