August 2018

Create a positive work environment for your team — A positive environment contributes to better service, happier customers, and customer service reps who are more confident about their service skills. The following resources will help:

• Suggestions from JoAnna Brandi on how to  “pivot” toward positivity.

• Advice from Brandi and other experts on making a positive impression on customers. Handout.

• Our Frontline Spotlight Award, a low-cost way to recognize and reward reps for maintaining a positive attitude.

Bookmark the permalink.

Comments are closed