Create a positive work environment for your team A positive environment contributes to better service, happier customers, and customer service reps who are more confident about their service skills. The following resources will help:
Suggestions from JoAnna Brandi on how to pivot toward positivity.
Advice from Brandi and other experts on making a positive impression on customers. Handout.
Our Frontline Spotlight Award, a low-cost way to recognize and reward reps for maintaining a positive attitude.