Featured Frontline Rep

Mardell Cook
Motus, LLC

Cook has been involved in many special projects during her 10 years with Motus. One of the most challenging was creation of a video which focuses on the broad goals of the member services team and on practical details such as how reps use their tone of voice and pace to enhance each customer interaction. The video is used as a training tool for new employees in member services, sales, and other departments.

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