Stamp Out the Deadly Customer Service Sins

November 1, 2018 — Apathy/boredom, the brush-off, coldness, condescension, robotism, the rulebook, the runaround, and the tune-out are the “eight sins of customer service,” says Deborah J. Schmidt, a customer loyalty consultant and author. Not surprisingly, these sins are common to many service centers. They’re attitudes and behaviors that reps adopt to help them deal…To read more — login/sign up

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