Teamwork is one of the most powerful tools for providing high quality customer care. A cohesive team can accomplish much more in terms of innovation, efficiency, and productivity than the sum of the individuals that make up the team.
Service expert Ron Willingham says that the first step in turning a group of diverse individuals into a high-impact team is to honor the team’s diversity.
The best teams bring together people with a range of backgrounds, skills, and talents. “Most people don’t know everything, nor are they good at everything,” says Willingham. “By bringing together people of varying talents to function as a team, I can rely on your talents and you can rely on my talents, and we have greater overall capability as a result.”
More tips for becoming a strong team appear in the January issue of Customer Communicator newsletter.