Make Time To Laugh

Humor really is the best medicine when it comes to stress management. But there are even more benefits to humor in the service center.

Karyn Buxman, a speaker, author, and neurohumorist explains the three functions of humor and how everything from a belly-laugh to a shared smile can improve customer service.

  • Psychologically, humor acts as a major healthy coping mechanism, relieving anxiety and tension. Laughter also increases respiratory activity and oxygen exchange.
  • Socially, humor establishes rapport and decreases social distance. Or as comedian Victor Borge put it: “Laughter is the shortest distance between two people.”
  • As for communication, humor helps convey information and can gain and hold the listener’s attention.

More tips for using laughter at work appear in the February issue of Customer Communicator newsletter.

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