Humor really is the best medicine when it comes to stress management. But there are even more benefits to humor in the service center.
Karyn Buxman, a speaker, author, and neurohumorist explains the three functions of humor and how everything from a belly-laugh to a shared smile can improve customer service.
- Psychologically, humor acts as a major healthy coping mechanism, relieving anxiety and tension. Laughter also increases respiratory activity and oxygen exchange.
- Socially, humor establishes rapport and decreases social distance. Or as comedian Victor Borge put it: “Laughter is the shortest distance between two people.”
- As for communication, humor helps convey information and can gain and hold the listener’s attention.
More tips for using laughter at work appear in the February issue of Customer Communicator newsletter.