Make Time to Laugh

February 27, 2020 —

Humor really is the best medicine when it comes to stress management. But there are even more benefits to humor in the service center.

Karyn Buxman, a speaker, author, and neurohumorist explains the three functions of humor and how everything from a belly-laugh to a shared smile can improve customer service.

  1. Psychologically, humor acts as a major healthy coping mechanism, relieving anxiety and tension. Laughter also increases respiratory activity and oxygen exchange.
  2. Socially, humor establishes rapport and decreases social distance. Or as comedian Victor Borge put it: “Laughter is the shortest distance between two people.”
  3. As for communication, humor helps convey information and can gain and hold the listener’s attention.

More tips for using laughter at work appear in the February issue of Customer Communicator newsletter.

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