Getting a New Skill to Stick

If you are trying to incorporate a new service technique into your daily interactions with customers (personalizing the call, expressing empathy, or allowing customers to finish before you speak) a visual reminder is a simple and easy way to keep your intentions focused and to give priority to the changes you want to make.

One type of reminder that works well is a small sticker placed in a highly visible location such as a monitor frame.

Your sticker might include the action you are working on, or if you’d rather not broadcast that you’ve been forgetting to use the customer’s name, or allowing upspeak to creep into your voice, simply use a plain sticker.

Each time you see the sticker it will remind you of the behavior you are practicing, or eliminating.

More practical service tips appear in the April issue of Customer Communicator newsletter.

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