The first full week in October is Customer Service Week. It’s a time to celebrate the contributions made by frontline reps throughout the year. And what a year it’s been.
For many, this year meant moving from working in an office to working remotely. It meant learning to navigate a workspace shared with children, parents, and other family members. It meant being a reassuring and often comforting voice to customers who were stressed and anxious. And it meant being separate from the people and places we love and that give our lives meaning.
So this year, during Customer Service Week, take a moment to reflect not only on the challenges that the pandemic has brought, but also on the skill, flexibility, and determination your entire service team has shown in successfully adapting to those challenges and continuing to be a stable and reassuring presence for your customers.
More practical tips for service professionals appear in the October issue of Customer Communicator newsletter.