’t shoot the messenger The power of gratitude Pop Quiz Don’t over promise or apologize Service News: A monthly roundup Ask the Panel: From time to time, a customer insists on speaking to my supervisor. What should I do? Negative situations call for positive responses The dos and don’t of showing genuine concern…To read more — login/sign up
Customer Communicator, November 2020
’t shoot the messenger The power of gratitude Pop Quiz Don’t over promise or apologize Service News: A monthly roundup Ask the Panel: From time to time, a customer insists on speaking to my supervisor. What should I do? Negative situations call for positive responses The dos and don’t of showing genuine concern…To read more — login/sign up
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