Customer Communicator, January 2021

tomer service best practices from a bartenderNew Year’s resolutions in a time of uncertaintyPop QuizService News: A monthly roundupAsk the Panel: How do I say “no,” when the customer wants to hear “yes?”Use humor to break down barriersCutting off the chatty customerKeep the QTIP principle in mindHealthcare research sheds light on customer careSkillSharpenerTo read more — login/sign up
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