Create a Not-to-Do List

Sometimes, the best way to meet customer expectations is by NOT doing certain things. Here are some ideas for creating a personal not-to-do list. A list like this is a useful tool and refresher for starting each day.

  • DO NOT get distracted when talking to customers.
  • DO NOT interrupt before the customer has completed their thoughts.
  • DO NOT assume that your first solution is the best solution.
  • DO NOT expect problems to take care of themselves.
  • DO NOT forget to follow up with customers to be sure their issue is resolved.
  • DO NOT stop learning new things.

What’s on your Not-to-Do list? More practical tips for service professionals appear in the May issue of Customer Communicator newsletter.

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