Serving the people who serve customers
Nance Guilmartin, author of The Power of Pause, recommends using this technique when you are passing along important information or instructions, or if you think your meaning may be misunders
Reverse paraphrasing will sound like this: “Weve covered a lot of ground and I just want
You are not asking the cus
More practical tips for service professionals appear in the May issue of tor/”>Cus newsletter.
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