sons in de-escalating difficult calls Delivering bad news Use reflective language to connect with customers Service News: A monthly roundup ... Ask the Experts: How can I answer nosy questions without offending the customer? First impressions matter Add a deadline to messages Avoid using in-house jargon with customers Getting back to the subject…To read more — login/sign up
The Customer Communicator, March 2022
sons in de-escalating difficult calls Delivering bad news Use reflective language to connect with customers Service News: A monthly roundup ... Ask the Experts: How can I answer nosy questions without offending the customer? First impressions matter Add a deadline to messages Avoid using in-house jargon with customers Getting back to the subject…To read more — login/sign up
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