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Megan Linton 
ASA Electronics
Linton is happy to attribute much of her service success to a positive team environment. “Everybody is willing to help each other out, and when things do get stressful, you can get up and go laugh with your coworkers and talk about stuff outside of work.” That type of team environment can make all the difference, especially during hectic times.
Learn more about the awardKarsin Lederle 
GreatAmerica Leasing Corporation
One of the greatest challenges that Lederle faces is moving quickly between different types of customer calls. Especially tricky is the switch from collections to traditional customer service. The secret she says is to never assume you know why someone is calling but to take it, “one call at a time.”
Learn more about the awardKatherine Bellefontaine 
The Chronicle Herald
In today’s high-tech world, Bellefontaine uses a decidedly low-tech method to keep track of customer requests and to ensure that they are handled properly. Issues that can’t be resolved on the spot are entered in a journal for internal follow-up and eventually a follow-up call to the customer.
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Jennifer Swetts
South Ranch Inc.
One of the challenges Swetts faces is that customers have very different levels of technical expertise. How does she make sure she’s not talking over someone’s head? Sometimes it’s as simple as taking the time to reread something you are sending the customer, she says, and making sure it is geared to their level of understanding.
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