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Providing Amazing Service

July 19, 2018 — “Excelling in customer service requires more than just showing up,” says Bill Keenan editor of Customer Communicator, the newsletter for frontline reps. “In order to serve customers well, support the service team, and take one’s career to the next level, reps need to stand out,” he says. In the July issue of Customer…To read more — login/sign up

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August 2018

Create a positive work environment for your team — A positive environment contributes to better service, happier customers, and customer service reps who are more confident about their service skills. The following resources will help:

• Suggestions from JoAnna Brandi on how to  “pivot” toward positivity.

• Advice from Brandi and other experts on making a positive impression on customers. Handout.

• Our Frontline Spotlight Award, a low-cost way to recognize and reward reps for maintaining a positive attitude.

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July 2018

Celebrating the telephone — In July 1875 inventor Alexander Graham Bell made the first telephone call. To celebrate, here are five essential phone skills that all service providers must master.

Reduce eye strain with the 20-20-20 rule — The American Optometric Association recommends the 20-20-20 rule to guard against eye strain. Print, cut, and share this helpful graphic

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July 2018

This month service leaders showed reps how to stand out and make a difference. The following resources will help you recognize those efforts and ensure that your entire team stands out.

• Information on our Frontline Spotlight award, a low-cost way to recognize stand-out reps.

• A blog post by Jeff Toister on the importance of developing a service culture.

• A radio broadcast with Shep Hyken and Gigi Butler on how to stand out from the competition.

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Spotlight Award Winner

Dawn Grimes
Fulfillment Plus

For Dawn Grimes, no job is too big or too small when it comes to serving her customers. That attitude even applies to rolling up her sleeves and helping out in the warehouse when a customer is depending on her. It’s an attitude that makes her a role model for all of the company’s service staff.

Learn more about the award

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June 2018

The benefits of teamwork — Becoming a cohesive, high-performing team that motivates and supports each other helps everyone to perform at a higher level overall and provides a more positive customer experience. Here’s how.

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