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Featured Frontline Rep

Ashley FitzsimmonsFitzsimmons Insurance Agency Ashley Fitzsimmons shares three keys for success as a customer service representative. First, is the ability to adapt to a changing business environment and to ever increasing customer communication channels. Second is the ability to push through the unpleasant tasks to get important things done when they must be done. And…Continue reading

 

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Question: From time to time, I need to request information from other departments. It seems like my requests are the last thing on anyone’s list. What can I do?

Answers from frontline reps — Bridge the gap. It can seem as though your request is put on the back burner, but that most likely is not the case. Just as you are busy working with your customers, your peers in other areas are doing the same thing. This is a situation that commonly happens between…Continue reading

 

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September 2019

For lasting change, make small goals, not big ones “The only thing we really control is ourselves and the habits we choose,” sociologist Randall Bell writes in his book, Rich Habits Rich Life. Read a sample of the book below. Click the right side of the book image to advance 1 page, and the left side of the image to go back a page.

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