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Ask the Panel • Customer Service Week Bulletin • Rep Spotlight • Service Starters • Web Extras - Customer Communicator • Web Extras - Skill Sharpener

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Your Celebration Made Easy

June 13, 2019 — At CSWeek.com, you’ll find everything you need for a truly magical Customer Service Week celebration. All you need to do is invite the guests, order the food, and have fun! At the website you’ll find: Decorations. You’ll set the mood with coordinating balloons, posters, pennant strings, and more. Gifts. You’ll recognize and reward…Continue reading

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Featured Frontline Rep

Barbara Frye
Constant Contact

Constant Contact conducts more than half a dozen different surveys designed to identify customers who may be unsatisfied or who may have valuable feedback to share. It’s Barbara Frye’s job to analyze survey responses, contact customers, and resolve problems. Her personal attention and follow up are paying off in increased Net Promoter Scores. And customers are especially complimentary about the process. They note that their contacts with Barbara were unexpected, positive and very helpful. As one customer says, “I was very impressed with the way Barbara answered my questions and concerns. Knowing that the company cares about my relationship with it means a lot.”

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