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Support Customers and Coworkers

November 15, 2018 — When you spend your days supporting customers, coworkers can sometimes be overlooked. But service skills trainer Kirk Miller says that productivity and job satisfaction will increase and stress levels will decrease when the service team is mutually supportive. In the November issue of Customer Communicator, the newsletter for frontline service professionals, Miller…To read more — login/sign up

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November 2018

Keep political talk low key — To avoid politics at workplace gatherings, try Conversation Cards. Available in many formats, these popular conversation starters include well-worded questions to spark a conversation and encourage people to learn more about each other.

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Spotlight award winner

Mardell Cook
Motus, LLC

Cook has been involved in many special projects during her 10 years with Motus. One of the most challenging was creation of a video which focuses on the broad goals of the member services team and on practical details such as how reps use their tone of voice and pace to enhance each customer interaction. The video is used as a training tool for new employees in member services, sales, and other departments.

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3 New Ready-to-Use Activities

August 27, 2018 — We are delighted to announce three new activities for your Customer Service Week celebration. At CSWeek.com you’ll find a new teambuilding activity called Common Ground, a fun take on vocal skills training with the Tongue Twister activity, and a special recognition activity which lets team members recognize each other. It’s called…Continue reading

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