The Customer Communicator, September 2021
September 1, 2021

• Shift your style for better service
• Keep conversations stress free
• Shared communication styles build strong relationships
• Pop Quiz
• Service News: A monthly roundup ...
• Ask the Panel: What metrics should I be tracking?
•More than a number
•Try using the Golden Pause
•Convey confidence as you buy time
•Is a difficult customer ruining your day?
•Try teaching
To read more — login/sign upSound 100 Percent Even When You’re Not
August 20, 2021

What’s Your CQ?
August 12, 2021

Customer Communicator, August 2021
August 1, 2021

- For better service, try thinking like a juggler
- Whats your CQ?
- Try this practical visualization technique
- Pop Quiz
- Service News: A monthly roundup ...
- Ask the Panel: How can I get past my anxiety and get back to the office?
- Its not fair... but thats okay
- Sound 100 percent even when youre not
- Stay cool and calm
- Theres no such thing as a dumb question
Paraphrase to Build Customer Rapport
July 30, 2021

Ask Questions Without Annoying Your Customers
July 9, 2021

Customer Communicator, July 2021
July 1, 2021

- Are you asking the right questions in the right way
- Paraphrase to build customer rapport
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: How do you cope with office drama?
- Finding the positive
- Working with non-native speakers
- Time management know how
- Take a brain break
- What’s your pet portrait?
- SkillSharpener
Resolving Conflicts with Customers
June 17, 2021

9 Tips for Moving BACK to the Office
June 4, 2021

Customer Communicator, June 2021
June 1, 2021

- When service takes on the added role of sales
- Welcome back to the office!
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: How can I get to know my customers?
- Resolving conflicts with customers
- Briefly, now
- Warm up your workplace
- Encourage complaints
- Lessons from nature
- Tough calls first
- SkillSharpener
Try Using Reverse Paraphrasing
May 20, 2021

Create a Not-to-Do List
May 7, 2021
