Customer Communicator, May 2021
May 1, 2021

- Try using "reverse paraphrasing" to aid understanding
- 9 Ways to stay on top of your game
- More tip s for improving concentration
- Pop Quiz
- Monthly highlights
- Ask the Panel: How can I get more out of Zoom meetings?
- Refreshers and quick tips
- Connecting via voicemail
- List your not-to-dos
- Keep your energy and emotions positive throughout the day
- SkillSharpener
Create Your Own Success File
April 22, 2021

How to Deal with A Bully
April 8, 2021

Customer Communicator, April 2021
April 1, 2021

- Stop procrastination — now
- 4 Ways to turn around your tough customers
- Pop Quiz
- Research suggests service is more important than ever
- Ask the panel: How can I build better rapport with customers?
- Create your own success file
- Apologize: Just do it
- Find a way to agree with your customer
- SkillSharpener
Try the Can-Can Instead of Saying “No”
March 26, 2021

Listen for Unspoken Needs
March 11, 2021

Customer Communicator, March 2021
March 1, 2021

- Are you prepared for these customer service problems?
- Prevent repetitive strain injuries
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: Whats the most important lesson youve learned during the pandemic?
- Do you start each day deliberately?
- Unpack customer expectations
- Tap into the energy of enthusiasm
- Personal touch means a lot
- Make your customers feel at home
- SkillSharpener
4 Seconds to Service Success
February 25, 2021

Think Kindness, Compassion and Gratitude
February 12, 2021

Customer Communicator, February 2021
February 1, 2021

- Improved speech means a better first impression
- Think kindness
- Can you hear me: Open your mouth wide, and other techniques to reduce mumbling
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: How can we keep up team morale?
- Watch out for negative self-talk
- Reframing: Not just for pictures
- Dont say it!
- Give praise
- Get more out of meetings
- SkillSharpener
Keep the QTIP Principle in Mind
January 29, 2021

The Year in Customer Service, 25 Tips and Counting
January 14, 2021
