Developing empathy Reading a great work of literature or watching a film or play allows us to temporarily step out of our own lives and fully immerse ourselves in another persons experience. The team at the Morristown Festival of Books has prepared a comprehensive document with everything you need to start and lead a book group.
Word choice, the subtle influencer in customer communications — This month, Micah Solomon discusses how to create a meaningful lexicon for any organization. Read the archive article, "Does your service language meet customer's needs?"
Getting a new behavior to stick If you are trying to incorporate a new service technique into your daily interactions with customers try our custom print and use reminders. Just trim them out and place them where they are easily visible.
Have you ever had an oops moment with a customer? — This month’s guest panel shares some lessons they’ve learned from humorous encounters with customers.