Ask the Panel

Every other month, our panel of frontline experts answers a service-related question in Customer Communicator newsletter.

Newsletter subscribers have access to dozens of questions and answers below. You’ll find everything from advice for a new rep, to strategies for dealing with difficult customers, to getting support from other departments.


Question: From time to time, I need to request information from other departments. It seems like my requests are the last thing on anyone’s list. What can I do?

Answers from frontline reps — Bridge the gap. It can seem as though your request is put on the back burner, but that most likely is not the case. Just as you are busy working with your customers, your peers in other areas are doing the same thing. This is a situation that commonly happens between…Continue reading