Service Starters

Service Starters brings you brief summaries of important tools, tips, and techniques from Customer Communicator newsletter.

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Building Rapport with Customers

June 26, 2014
June 26, 2014 — To build true rapport with customers, Melissa Corra a live- chat rep for Web.com, goes beyond the typical techniques. Corra was recognized for her work with a Customer Communicator Frontline Spotlight award. “Most frontline reps are familiar with the techniques of mirroring and matching to build rapport,” says Customer Communicator editor Bill Keenan. “People often…Continue reading

 

Amaze Your Customers

June 16, 2014
June 16, 2014 — In “Amaze Every Customer Every Time,” author Shep Hyken provides managers with tools for delivering “the most amazing customer service on the planet.” But Hyken was quick to tell readers of The Customer Communicator newsletter that frontline service reps have an equally important role to play in amazing customers and building long-lasting relationships.…Continue reading