Service Starters

Twice each month Service Starters brings you techniques for improving service skills and boosting moral, motivation, and productivity. You may read past issues in chronological order and search for key topics. Free sign up is required.


The Year in Customer Service

January 5, 2018 —  Every other week we post a brief article from Customer Communicator. Over the course of the year we’ve covered everything from building trust with customers, to maintaining positivity, to saying “no” the right way. To wrap up the year, we’re highlighting five of our favorite posts. Timely and informative, they showcase some…To read more — login/sign up

Top Service Skills

November 16, 2017 — From effective listening to computer savvy, there are a lot of skills needed to be effective in customer service. This month Customer Communicatornewsletter asked its panel of frontline reps, “What are the most important service skills?” The responses provide practical insights for anyone working in customer service. For example, Jerrard Gates of…To read more — login/sign up