Service Starters

Twice each month Service Starters brings you techniques for improving service skills and boosting moral, motivation, and productivity. You may read past issues in chronological order and search for key topics. Free sign up is required.

Mastering Old School Basics

May 4, 2017 — Customer service is more and more dependent on digital and technical resources, but customer service reps need to understand that — when they do have an opportunity to interact directly with a customer — the old-fashioned rules of rapport and personalization still apply. J.N. Whiddon, author of The Old School Advantage: Timeless…To read more — login/sign up