Spotlight Awards

Honoring frontline reps who provide exceptional service

Spotlight Award Winner

Jennifer Swetts
South Ranch Inc.

One of the challenges Swetts faces is that customers have very different levels of technical expertise. How does she make sure she’s not talking over someone’s head? Sometimes it’s as simple as taking the time to reread something you are sending the customer, she says, and making sure it is geared to their level of understanding.

Learn more about the award