Web Extras – Skill Sharpener

The following materials compliment your current issue of SkillSharpener.

April 2017

What are you doing to help your reps improve their written communication skills? — In today’s service world, written communication skills can be just as — or more — important than oral communication skills. Here are resources you can use to help your reps boost those skills.

March 2017

Make sure your reps are practicing positive vocal skills — A customer service rep’s voice can provide a clear message to customers about how willing they are to help. Here are some resources managers can use to make sure that message is a positive one:


January 2017

Will your staff be ready and equipped to deal with 2017’s emerging trends?— 2017 will be full of changes. Here are additional suggestions from this month’s contributors on how to make sure that your staff is prepared.


December 2016

Managers can help to combat stress in the workplace — Job and workplace stress is a major obstacle to productivity. But you can help keep it under control with these resources.

November 2016

Are your reps providing positively outrageous service? — For more ideas on providing positively outrageous service and building a personal brand, check out the following resources:

July 2016

Ongoing training and reinforcement keep listening skills sharp — Use the following resources to help reps hone their listening skills.