Web Extras – Customer Communicator

The following materials compliment your current issue of Customer Communicator. Print. Read. Enjoy.

November 2018

Keep political talk low key — To avoid politics at workplace gatherings, try Conversation Cards. Available in many formats, these popular conversation starters include well-worded questions to spark a conversation and encourage people to learn more about each other.

July 2018

Celebrating the telephone — In July 1875 inventor Alexander Graham Bell made the first telephone call. To celebrate, here are five essential phone skills that all service providers must master.

Reduce eye strain with the 20-20-20 rule — The American Optometric Association recommends the 20-20-20 rule to guard against eye strain. Print, cut, and share this helpful graphic

June 2018

The benefits of teamwork — Becoming a cohesive, high-performing team that motivates and supports each other helps everyone to perform at a higher level overall and provides a more positive customer experience. Here’s how.

April 2018

The “Little Tramp” reminds us to smile — Humor can be useful during interactions with customers because it helps to diffuse anger and initiate problem solving. But, be sure to avoid the Four Nots of humor.