Web Extras – Customer Communicator

The following materials complement your current issue of Customer Communicator. Print. Read. Enjoy.


July 2019

Take time to connect with coworkers — The last Friday in July, is National Talk in the Elevator Day. Check out this fun video below.

June 2019

Stay calm no matter what — In the brief video below, service consultant Barbara Burke explains how to remain in the moment, resist reacting emotionally, and really consider the options.

May 2019

Spring cleaning, not just for the home — Here are tomerservicegroup.com/wp-content/uploads/2019/04/TCCwebextra_0519.pdf">tips to help you organize your desk, files, email inbox, and more.

April 2019

There’s real value in focusing on listening skills — Some of the best advice on listening comes from China. The symbol for listening is both beautiful and meaningful. Click the link to find a tomerservicegroup.com/wp-content/uploads/2019/03/TCCwebextra_0419.pdf">Listening with Heart mini-poster, which you may download and print.

March 2019

Food for thought — Choosing healthier foods is easier than you may think. Your first step is to eat fewer foods high in calories, fat, salt and sugars and swap them for something healthier, including more fruit, and vegetables. Woman’s Health magazine shares this excellent list of healthy food swaps.

February 2019

February is Time Management Month — Stephen Covey, co-author of First Things First, developed a method for creating a to-do list based on how important and urgent tasks are. Here is a tomerservicegroup.com/wp-content/uploads/2019/01/TCCwebextra_0219_planner.pdf">daily planning sheet to help you implement Covey’s system.

November 2018

Keep political talk low key — To avoid politics at workplace gatherings, trytomerservicegroup.com/wp-content/uploads/2018/10/TCCwebextra_1118.pdf"> Conversation Cards. Available in many formats, these popular conversation starters include well-worded questions to spark a conversation and encourage people to learn more about each other.

October 2018

Recognize coworkers — During Customer Service Week, readers may recognize coworkers by tomer_service_week_epostcards.php">sending eCards featuring the Customer Service Week theme, “Excellence Happens Here.”