Web Extras – Customer Communicator

The following materials complement your current issue of Customer Communicator. Print. Read. Enjoy.


September 2018

Eliminate ageism — September is Healthy Aging Month, a time to focus on positive aging and serving customers at all stages of life. The following resources will help:

tomerservicegroup.com/wp-content/uploads/2018/08/tcc0918webextra.pdf">• Improve your service to older customers

tomerservicegroup.com/wp-content/uploads/2018/08/tcc0918webextraB.pdf">• 10 Tips for rejuvenation during Healthy Aging Month

July 2018

Celebrating the telephone — In July 1875 inventor Alexander Graham Bell made the first telephone call. To celebrate, here are tomerservicegroup.com/wp-content/uploads/2018/06/TCCwebextra_0718A.pdf">five essential phone skills that all service providers must master.

Reduce eye strain with the 20-20-20 rule — The American Optometric Association recommends the 20-20-20 rule to guard against eye strain. Print, cut, and share this tomerservicegroup.com/wp-content/uploads/2018/06/TCCwebextra_0718B.pdf">helpful graphic

June 2018

The benefits of teamwork — Becoming a cohesive, high-performing team that motivates and supports each other helps everyone to perform at a higher level overall and provides a more positive customer experience. tomerservicegroup.com/wp-content/uploads/2018/05/TCCwebextra_0618.pdf">Here's how.

May 2018

Back to basics with voicemail — It’s always timely to brush up on basic communication skills. Here are tips on tomerservicegroup.com/wp-content/uploads/2018/04/TCCwebextra_0518.pdf">using voicemail effectively.

April 2018

The "Little Tramp" reminds us to smile — Humor can be useful during interactions with customers because it helps to diffuse anger and initiate problem solving. But, be sure to avoid the tomerservicegroup.com/wp-content/uploads/2018/03/TCCwebextra_0418.pdf">Four Nots of humor.

March 2018

Keep a positive attitude! — A positive attitude helps to reduce stress and to build customer relationships. tomerservicegroup.com/wp-content/uploads/2018/02/TCCwebextra_0318.pdf">Here are some ways to keep that positive energy going.

January 2018

Try your hand at mentoring — Whether mentoring in your organization is a formal or an informal process, it is a great way to build connections on your team and to get new reps up to speed quickly. Here are tips on making the most of the mentoring experience.

December 2017

Don’t let the holidays stress you out — Use these tomerservicegroup.com/wp-content/uploads/2018/01/TCCwebextra_1217.pdf" target="blank" rel="noopener noreferrer">time management tips to keep yourself on track during the holidays.