April 2018
The “Little Tramp” reminds us to smile — Humor can be useful during interactions with customers because it helps to diffuse anger and initiate problem solving. But, be sure to avoid the Four Nots of humor.
Web Extras – Customer Communicator
March 2018
Keep a positive attitude! — A positive attitude helps to reduce stress and to build customer relationships. Here are some ways to keep that positive energy going.
February 2018
Set goals for yourself — By setting clearly defined goals, you can measure and take pride in the achievement of those goals, and you’ll see forward progress in your career. Here are goal setting strategies and suggestions from frontline reps.
January 2018
Try your hand at mentoring — Whether mentoring in your organization is a formal or an informal process, it is a great way to build connections on your team and to get new reps up to speed quickly. Here are tips on making the most of the mentoring experience.
December 2017
Don’t let the holidays stress you out — Use these time management tips to keep yourself on track during the holidays.
November 2017
Manage your time this holiday season — Take this quick quiz to assess your time-management skills and to see where you might need improvement.
October 2017
Use Customer Service Week to build trust — Building trust with customers and coworkers is an important part of customer service. Click here to access our mini-poster on the “Five Rules of Building Trust.”
September 2017
Communicate with coworkers — How well do you communicate with your coworkers? Take this quiz to see what communication skills you might need to work on.
August 2017
Relieve stress and unleash creativity — August 2 is National Coloring Book Day. Try this creative way to relax and unwind with downloadable coloring pages from Dover, a leading coloring book publisher. (Registration is required.)
July 2017
Tell your service stories — Stories not only engage customers, they can also help build a more customer-centric culture as this month’s “Web Extra” demonstrates.