Web Extras – Customer Communicator

Get organized! — January is Get Organized month. One important aspect of organization is good time management. Click here for tips on managing your time better.

Start setting goals for 2017 — Goal setting is usually reserved for January and those perennial “New Year’s Resolutions,” but starting in December offers an even better opportunity to review both the past year’s results and the next year’s goals. Try these four techniques.

Tips for good vocal health — The most important tool for a phone service rep is the voice, so it’s important to keep that voice strong and healthy throughout the day and throughout the year. Learn more.

Start a book club with fellow reps — November 1 is National Authors’ Day. Start your book club or reading list with these suggestions.

Quote of the Month — Post this quote from Mahatma Gandhi in your workspace to inspire your efforts all month long.

Celebrate your service champions — Send a Customer Service Week eCard, or nominate a coworker for TCC’s Frontline Spotlight Award.

How will you spend your time today? — If you need help tracking your workday activities this chart will come in handy.

Succeed via self-education — September is “Self-University” Month, and this article from the Customer Service Group archives will give you ideas on where to invest your time and effort.

Positive language keeps customer interactions positive — Print and pin up our “word cloud,” with a sampling of positive words and phrases to use with customers.

What will be your legacy? — August is “What Will Be Your Legacy” Month, and that makes it the perfect time to reflect on the impact that your work and your attitude in the workplace have on others. This rep’s story, from the archives of The Customer Communicator, demonstrates the importance of thinking about the legacy that you will leave.

Focus on social wellness — Building positive relationships starts with a good first impression. Here’s how.

Avoid confusion, misunderstanding and frustration with good listening — This mini-poster features four of our favorite quotes about the importance of listening. Hang it as is, or cut apart and rotate the quotes to keep the reminders fresh.

Say something nice today — View the inspirational video below on what happens when strangers say something nice.

Remember these telephone basics — This colorful tips sheet will help. Print your copy.

Keep wellness top of your must-do list — How can you stay positive and avoid stress in the workplace? Here is a list of workable ideas from the readers of The Customer Communicator.

Spring cleaning for the soul — Click here for a convenient worksheet for recording your work, family, and personal goals.

Let laughter brighten your day — Laughter lowers our blood pressure, gives our minds a mini-vacation, and helps us take control of our emotions during and after stressful situations. Try these seven ways to share a smile.

Listening goals — Click here for a helpful good listening reminder that you can post at your work station.