May 2015
Reading for results — Thinking about starting a book club for your customer service group? Here are some suggestions.
Web Extras – Customer Communicator
April 2015
For more balance try volunteering — Volunteering is one way to create more work/life balance. For more ideas, click here.
March 2015
Use humor to de-stress — Here are some additional ideas for putting humor to work during International Mirth Month — and throughout the rest of the year.
February 2015
Boost your self-esteem — February is International Boost Self-Esteem Month. Here are some helpful suggestions from JoAnna Brandi.
January 2015
Set realistic resolutions — Setting resolutions can help narrow your focus on the things that really matter. Let these New Year’s Resolutions for Customer Service Professionals guide you in the coming year.
December 2014
Be a volunteer this season — Show you’re ready to move up at work by offering your help. Here is advice from our panelists.
November 2014
Who’s your role model? — Finding a role model in your organization can help you to identify the attitude and behaviors you need to adopt in order to succeed. Here are some characteristics you should be looking for.
September 2014
Practice your enthusiasm — Don’t let the customer service routine erode your enthusiasm and dedication to your work. Keep these tips in mind to maintain your positive attitude through the day.
August 2014
Ramp up your service to seniors — Older customers are becoming an increasingly large part of the total customer population for many companies. Here are additional tips on how to work effectively with older customers.
July 2014
Set goals for the next half of the year — Serious goal-setting efforts should include an understanding of the “why” behind specific goals. Here are tips on how to include that perspective in your goal-setting.