Web Extras – Customer Communicator

The following materials complement your current issue of Customer Communicator. Print. Read. Enjoy.


June 2014

Communication tops the agenda — Expand and sharpen your communication skills this month by keeping the following tomerservicegroup.com/wp-content/uploads/2018/01/tccwe0614.pdf" target="blank" rel="noopener noreferrer">different types of listening in mind when communicating with customers.

May 2014

May is civility month — How civil are you when it comes to your dealings with other people? The following tomerservicegroup.com/pdf/tccwebextra0514.pdf?t=1516627264" target="blank" rel="noopener noreferrer">self-test will help you gauge your civility score and understand how your words and actions are impacting others.

April 2014

How do you respond to stress? — April is Stress Awareness Month. Are you ready to handle the job-related stress that comes your way? Here are tomerservicegroup.com/wp-content/uploads/2018/01/tccwe0414-1.pdf" target="blank" rel="noopener noreferrer">three helpful exercises.

March 2014

Are you an effective listener? — To be able to listen effectively is a critical skill for customer service people. To assess your skills, try this listening skills self-quiz and keep in mind the recommendations of Joe Takash, author of Results Through Relationships.

February 2014

February is National Time Management Month — An article in The Customer Communicator reminds frontline service professionals to make the most of their time. Here are two helpful tools:

January 2014

Put it in writing — Sending personal notes to customers is one way to show your appreciation for their business and to help build more long-lasting relationships. Here’s an example of how The tomerservicegroup.com/wp-content/uploads/2018/01/tcccsnwebextra0114.pdf" target="blank" rel="noopener noreferrer">Reader’s Digest Association thanked customers during Customer Service Week.

December 2013

Use December to take a look back. People who use goal-setting effectively have lower levels of stress and anxiety and higher levels of performance. Use these tomerservicegroup.com/wp-content/uploads/2018/01/tccwe1213.pdf" target="blank" rel="noopener noreferrer">practical tips to set your personal and professional goals.

November 2013

Giving thanks — The Customer Communicator newsletter suggests that we use the Thanksgiving season as a time to show our appreciation to coworkers. Here are some tomerservicegroup.com/wp-content/uploads/2018/01/tccwe1113.pdf" target="blank" rel="noopener noreferrer">do’s and don’ts for showing your appreciation.

Do what you can to create a culture of motivation in the workplace — In this month’s issues of The Customer Communicator and SkillSharpener, Dr. Bob Nelson of RecognitionPRO offers suggestions to reps on how they can motivate themselves and to managers on how they can create a culture of motivation. In the following excerpt from Nelson’s 1501 Ways to Reward Employees, he offers tomerservicegroup.com/wp-content/uploads/2018/01/sswe1113rev.pdf" target="blank" rel="noopener noreferrer">additional advice to managers on how they can leverage low-cost recognition tools for the greatest impact.

September 2013

What goals do you have for yourself? — The ability to motivate yourself begins with clearly defined goals. In recognition of Self-Improvement Month, Professor Burton shares his tomerservicegroup.com/wp-content/uploads/2018/01/tccwe0913.pdf" target="blank" rel="noopener noreferrer">goal-setting checklist.

August 2013

Make ’em laugh — With National Tell-a-Joke Day happening this month, the August issue of The Customer Communicator covered how to inject a little humor into the work day. Here are three humorous tomerservicegroup.com/wp-content/uploads/2018/01/tccwebextra0813.pdf" target="blank" rel="noopener noreferrer">true tales of service misunderstandings.