Welcome

The most recent issue of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your team, just like you share the print copies each month.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed outside of your team.

Let’s get started …


The Customer Communicator, May 2022

May 1, 2022

• Stop mumbling and more tips for better customer communication

• Spring cleaning your home office

• Service Note: The classic mirror technique

• A monthly roundup...

• How can you tell a customer that they are wrong and still maintain a positive relationship?

• Five ways to show your empathy

• Doodling isn’t so bad after all

• Peel the anger onion

• Stop stepping on sentences

• How positive is your attitude?

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The Customer Communicator, March 2022

March 1, 2022

• Lessons in de-escalating difficult calls

• Delivering bad news

• Use reflective language to connect with customers

• Service News: A monthly roundup ...

• Ask the Experts: How can I answer nosy questions without offending the customer?

• First impressions matter

• Add a deadline to messages

• Avoid using in-house jargon with customers

• Getting back to the subject

• The law of attraction: Positive thoughts

• Postpone aggravation with pen and paper

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The Customer Communicator, January 2022

January 1, 2022

• The role of body language in customer service

• Houseplants offer many benefits

• Practice a calming breath

• Service News: A monthly roundup ...

• Ask the Experts: What’s Ahead in 2022?

• Cutting off the chatty customer

• Are you a welcomer?

• Bring your dog to work, or bring your work to your dog

• New Year’s resolutions, be realistic!

• Treat each call as the start of a relationship

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