Welcome

The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your on-site and remote staff.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.

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Customer Communicator, April 2023

April 1, 2023

• Say it like you mean it — Five ways to sound more professional and confident
• Learn how to think more positively
• Get the most benefit from reading out loud
• Ask the Experts: How should I handle last minute requests?
• Service News: A monthly roundup ...
• Deal with arguments by avoiding them
• Use “mindfulness” to ease stress
• When in doubt, try the Bulletin Board Test
• Build rapport with humor
• Responding to praise

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Customer Communicator, January 2023

January 1, 2023

• Inflation shines spotlight on importance of customer service
• Resolve to eliminate “toxic talk” in the New Year
• Service News: A monthly roundup ...
• Ask the Experts: How to address customers
• “Let me speak to your manager”
• Avoid mouth noises 
• Make customers’ time a priority
• Service recovery via social media
• What not to do when a customer complains

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