Welcome

The most recent issue of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your team, just like you share the print copies each month.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed outside of your team.

Let’s get started …


Comments are closed

The Customer Communicator, September 2022

September 1, 2022

• Flex your communication style for better service

• Manage stress on the spot

• Don’t forget empathy

• Service News: A monthly roundup ...

• Ask the Experts: The fine points of call escalation

• Stay focused on the customer

• Mirroring works in email too

• What if you have to call a customer back?

• Build your decision-making skills

• Anticipate customer needs

To read more — login/sign up

Comments are closed

Comments are closed

Comments are closed

Comments are closed

The Customer Communicator, July 2022

July 1, 2022

• It may be time to re-think your style for better customer service

• Rising above rudeness 

• Projecting confidence over the phone

• Service News: A monthly roundup ...

• Ask the Experts: How should I handle unexpected background noise?

• Four tips for better cross-selling

• Set goals for the next half of the year

• Build confidence with customers

• Add kindness to your service

• Use email as a phone courtesy tool

To read more — login/sign up

Comments are closed

Comments are closed

Comments are closed

Comments are closed

The Customer Communicator, May 2022

May 1, 2022

• Stop mumbling and more tips for better customer communication

• Spring cleaning your home office

• Service Note: The classic mirror technique

• A monthly roundup...

• How can you tell a customer that they are wrong and still maintain a positive relationship?

• Five ways to show your empathy

• Doodling isn’t so bad after all

• Peel the anger onion

• Stop stepping on sentences

• How positive is your attitude?

To read more — login/sign up

Comments are closed

Comments are closed

Comments are closed