If you find the weekly tips and techniques in Customer Service Bulletin useful for your team, you’re sure to find a subscription to Customer Communicator even more valuable.
This easy to use three-part service includes everything you need to keep your staff (remote and on-site) connected, motivated, and learning.
Every month, each of your reps receives the digital publication, Customer Communicator. Each issue is filled with skill-building articles, practical tips, advice from frontline managers, a self-quiz, and more. Itâs the information reps need for ongoing skills training and reinforcement. And itâs always an interesting read.
Next, youâll increase the value of Customer Communicator with your managerâs copy of SkillSharpener. It provides additional insights, discussion topics, and activities for your team meetings.
Youâll also have everything you need to recognize and reward your staff throughout the year with high-quality thank-you cards and certificates.
It’s your complete training and motivation solution.
Special savings
Your price is based on the number of reps on your team. If you have one through 10 reps the annual subscription price is just $240. For larger teams, add another $24 per rep. There is no better or more cost effective way to keep service skills sharp and morale high.
And, as a Customer Service Bulletin reader, youâll save 20% through March 12. Use code âBulletinâ when you place your order.
Insightful articles and quick refreshers
Customer Communicator covers essential service topics and provides timely insights into the changing service environment. Recent articles included:
- Turning complaints into opportunities
- Coping with empathy fatigue
- Handling difficult customers
- Using âconcreteâ language
- Delivering bad news without angering the customer
- Understanding the emotional side of service
- Reading between the lines for improved service, and more.
Make team meetings more meaningful
To get the most value from Customer Communicator, youâll also receive your managerâs copy of SkillSharpener. It brings you additional insights, discussion topics, and exercises for meaningful team meetings.
Easy to distribute
On the first of each month, youâll receive a document to share via email. Thatâs it. No set up. No new systems. No new procedures. Reps can read Customer Communicator online or print and read at convenient times and at their own pace.
If you prefer, weâll even handle the distribution for you.
Recognize and reward
In addition to keeping service skills sharp, youâll receive everything you need to recognize and reward team members. Your Thank You Kit includes a recognition guide, thank you cards, and certificates. Youâll use them whenever you want to thank and encourage someone on your team. Mail them home or distribute in person.
The Thank You Kit is sold separately for $79.95 but it is yours free with your subscription to Customer Communicator.
Subscribe today (Use code “Bulletin” at checkout.)
Want to know more? Call us. We are here to help. (973) 265-2300