Order & Payment Details

Email: Customer Care
Phone: 1-973-265-2300 Monday through Friday,9 a.m. to 4 p.m. (ET).
Fax: 1-973-402-6056
Mail: Customer Service Group • 36 Midvale Road, Suite 2E • Mountain Lakes, NJ 07046

Shipping and Handling

Shipping and handling charges

Delivery time

How to Order

Methods of payment

Purchase order instructions

Print a W-9 form

Federal Tax ID Number

Sales tax information

Account Inquiries and Requests

Ask a general question about your account

Change the contact details on your account

Shipping and Handling Charges

Type of Publication

United States(Continental)

Canada, Alaska, Hawaii,and Puerto Rico

Elsewhere

Newsletters

$0.00

$0.00

$0.00

First Book

$8.50

$23.50

$45.00

Each Additional Book

$4.75

$12.25

$15.00

Delivery Time

Your order will be processed within 48 hours of receipt.

  • Training materials – Activity books, training packs, and DVDs will arrive in five to 10 business days.
  • Online materials – Newsletters, student’s guides, leader’s guides, quizzes, and certificates may be downloaded shortly. Watch your inbox for instructions.

If you require faster delivery please contact customer care for details on express shipping. Phone 1-973-265-2300 or email Customer Care.

Methods of Payment

We accept the following forms of payment:

VISAMaster CardAmerican ExpressDiscoverCheck (see below)Wire Transfer (see below)Purchase Order (see below)

Paying Via Check

Please make checks payable to Customer Service Group.

All checks must be in U.S. dollars or equivalent and include all applicable sales tax and shipping and handling fees.

Paying Via Wire Transfer

Please call us at +1-973-265-2300 or email Customer Care for details.

Purchase Order Instructions

Please send your completed purchase order to us via one of the following methods:

Fax: 1-973-402-6056
Email: info@CustomerServiceGroup.com
Postal Mail: Customer Service Group • 36 Midvale Road, Suite 2E • Mountain Lakes, NJ 07046

Sales Tax

Sales tax is required on orders shipping to New York State and New Jersey. If your firm/organization is tax exempt, please fax a copy of your certificate to Customer Service at 1-973-402-6056.

Federal Tax ID Number

Customer Service Group is a division of Alexander Communications Group. Our Federal Tax Identification Number is 13-2695269.

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