SkillSharpener, May 2023
May 1, 2023
Discussion topics and activities for the May 2023 issue of Customer Communicator.
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SkillSharpener, June 2023
June 1, 2023
Discussion topics and activities for the June 2023 issue of Customer Communicator.
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July 1, 2023
Discussion topics and activities for the July 2023 issue of Customer Communicator.
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August 1, 2023
Discussion topics and activities for the August 2023 issue of Customer Communicator.
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September 1, 2023
Discussion topics and activities for the September 2023 issue of Customer Communicator.
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October 1, 2023
Discussion topics and activities for the October 2023 issue of Customer Communicator.
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November 1, 2023
Discussion topics and activities for the November 2023 issue of Customer Communicator.
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December 1, 2023
Discussion topics and activities for the December 2023 issue of Customer Communicator.
To read more — login/sign upSkillSharpener, January 2024
January 1, 2024
Discussion topics and activities for the January 2024 issue of Customer Communicator.
To read more — login/sign upSounding Great on the Phone
Speaking from prompts or scripts, or at the end of a long day, can leave customer service reps sounding mechanical and insincere. The solution, say the authors of the training guide, Sounding Great on the Phone, is to add interest to the voice by focusing on the three Ps: Pitch, Pace, and Pause. Pitch refers to…Continue reading