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Customer Service In Times Of Inflation

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As inflation rises and budgets tighten, service organizations can expect to see an increase in demand for meaningful, personalized customer experiences. Fortunately, there are steps that every frontline rep can take to meet those rising expectations. Remember the "little things" Customers like to feel special and important — not simply one of many nameless accounts…Continue reading

 

Customer Communicator, April 2023

April 1, 2023
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• Say it like you mean it — Five ways to sound more professional and confident
• Learn how to think more positively
• Get the most benefit from reading out loud
• Ask the Experts: How should I handle last minute requests?
• Service News: A monthly roundup ...
• Deal with arguments by avoiding them
• Use “mindfulness” to ease stress
• When in doubt, try the Bulletin Board Test
• Build rapport with humor
• Responding to praise

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Customer Communicator, June 2023

June 1, 2023
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• 6 ways to amaze your customers
• Take Four: Beat stress
• Service News: A monthly roundup ...
• Ask the experts: How can I ask customers to wait without angering them?
• Your moment of positivity
• Consequences of working night shifts
• Use ‘feeling’ language to calm customers
• “Take one for the team” and other metaphors
• Hoteling tip: Be kind to officemates
• Email service tip

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