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The Monkey, the Moon & Maybe

$13.95

Softcover, 135 pages.
Plus custom bookmark.

SKU: AMM001 Category:

Product Description

This sequel to The Napkin, the Melon & the Monkey provides inspiration and guidance in dealing with the constant change in the customer service center. The lessons that frontline rep Olivia learns in this book provide the road map she needs to live with uncertainty at work and in life. It is the same road map anyone can use to bounce back from adversity and live fearlessly.

The important life lessons include:

  • How to be more resilient — The key to living a happy life.
  • How to use mindfulness to reduce stress and improve outcomes.
  • How to handle your next life-changing event with grace and ease.
  • How to struggle less, love more, and live a more joyful, satisfying life.

 

About the Author

One of the most difficult aspects of training is finding the best way to reach each individual on the service team.

For over three decades, Barbara Burke has shared solid service training and impactful encouragement with supervisors and frontline staff at some of the nation’s leading service centers. Her down-to-earth style and inspirational tales allow her to reach everyone on the service team.

Now, with her award winning books, she brings her engaging style, practical service techniques, and motivational approach to your team.

Her short, easy-to-read, workplace fables offer tools, inspiration and wisdom to help customer service professionals deal more easily with their challenging jobs.

Barbara’s books are ideal for reading groups and for team training sessions where discussion and camaraderie will flow.

 

Sample

Read Prologue and Chapter One

Guarantee

The Monkey, The Moon &Maybe is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your materials within 30 days for a full refund.