This sequel to The Napkin, the Melon & the Monkey provides inspiration and guidance in dealing with the constant change in the customer service center. The lessons that frontline rep Olivia learns in this book provide the road map she needs to live with uncertainty at work and in life. It is the same road map anyone can use to bounce back from adversity and live fearlessly.
The important life lessons include:
- How to be more resilient — The key to living a happy life.
- How to use mindfulness to reduce stress and improve outcomes.
- How to handle your next life-changing event with grace and ease.
- How to struggle less, love more, and live a more joyful, satisfying life.