Honing your vocal skills for better customer communication — Kate Peters, founder of Vocal Impact and author of Can You Hear Me Now? suggests discussing the impact of “vocal fatigue” with frontline reps. This can be a real problem for people who use their voices constantly. Read Peters’ blog post, Help for Tired Voices: The 5 Habits of a Healthy Voice.
A fit New Year. Many fitness experts recognize the benefits of short periods of exercise or mini-workouts throughout the day. See an article from The Washington Post that demonstrates 12 exercises that can be done in most offices.
Overcoming common obstacles to telephone communication — A modern, zoned service center layout can play an important role in reducing distractions. Office furniture manufacturer Herman Miller, has researched office design in many fields including call centers. See the recommendations in the white paper, People-Focused Contact Centers.