Search for customers’ unspoken needs — Getting at customers’ unspoken needs is not always a matter of asking them directly, says Rick Delisi, co-author of The Effortless Experience. But using this metric can help.
Set realistic resolutions — Setting resolutions can help narrow your focus on the things that really matter. Let these New Year’s Resolutions for Customer Service Professionals guide you in the coming year.
Be a volunteer this season — Show you’re ready to move up at work by offering your help. Here is advice from our panelists.
Mentoring is more than a one-on-one relationship — Not quite sure if a formal mentoring program is right for your service team. Consider this advice from Beth Carvin.
Who’s your role model? — Finding a role model in your organization can help you to identify the attitude and behaviors you need to adopt in order to succeed. Here are some characteristics you should be looking for.
Practice your enthusiasm — Don’t let the customer service routine erode your enthusiasm and dedication to your work. Keep these tips in mind to maintain your positive attitude through the day.
Ramp up your service to seniors — Older customers are becoming an increasingly large part of the total customer population for many companies. Here are additional tips on how to work effectively with older customers.
Set goals for the next half of the year — Serious goal-setting efforts should include an understanding of the “why” behind specific goals. Here are tips on how to include that perspective in your goal-setting.
Communication tops the agenda — Expand and sharpen your communication skills this month by keeping the following different types of listening in mind when communicating with customers.
May is civility month — How civil are you when it comes to your dealings with other people? The following self-test will help you gauge your civility score and understand how your words and actions are impacting others.
How do you respond to stress? — April is Stress Awareness Month. Are you ready to handle the job-related stress that comes your way? Here are three helpful exercises.
Are you an effective listener? — To be able to listen effectively is a critical skill for customer service people. To assess your skills, try this listening skills self-quiz and keep in mind the recommendations of Joe Takash, author of Results Through Relationships.