November 2019

Try these techniques to boost energy and stay positive at work — In an article from our archives, Jon Gordon offers tomerservicegroup.com/wp-content/uploads/2019/10/SSwebextra_1119.pdf">suggestions for fine tuning the interview process with positivity in mind. 

Comments are closed

November 2019

Try these techniques to boost energy and stay positive at work — If you're ready to try Jon Gordon’s Positivity Assessment, print out and use our tomerservicegroup.com/wp-content/uploads/2019/10/TCCwebextra_1119.pdf" target="_blank" rel="noreferrer noopener" aria-label=" (opens in a new tab)">Weekly Gratitude Journal pages. 

Comments are closed

October 2019

Overcoming common obstacles to telephone communication — A modern, zoned service center layout can play an important role in reducing distractions. Office furniture manufacturer Herman Miller, has researched office design in many fields including call centers. See the recommendations in the white paper, tomerservicegroup.com/wp-content/uploads/2019/09/se_people_focused_contact_centers.pdf" target="_blank" rel="noreferrer noopener" aria-label=" (opens in a new tab)">People-Focused Contact Centers.

Comments are closed

October 2019

Feeling tired? Stressed? One of these habits may be to blame — Marcel Daane, author of Headstrong Performance, says lack of exercise can fatigue your body and brain. Download and print illustrated instructions for his tomerservicegroup.com/wp-content/uploads/2019/09/SSwebextra_0919.pdf">Office Chair Exercise.

Comments are closed

September 2019

For lasting change, make small goals, not big ones “The only thing we really control is ourselves and the habits we choose,” sociologist Randall Bell writes in his book, Rich Habits Rich Life. Read a sample of the book below. Click the right side of the book image to advance 1 page, and the left side of the image to go back a page.

Comments are closed

September 2019

Strategies for improving cooperation with other departments — Job shadowing is a powerful tool for breaking down barriers and developing positive relationships between individuals and departments. To learn more about job shadowing, see Manchester Metropolitan University’s excellent tomerservicegroup.com/wp-content/uploads/2019/08/Job_Shadowing_Guidelines.pdf">Job Shadowing Guidelinestomerservicegroup.com/wp-content/uploads/2019/08/Job_Shadowing_Guidelines.pdf">.

Comments are closed

Comments are closed

Comments are closed

July 2019

Take time to connect with coworkers — The last Friday in July, is National Talk in the Elevator Day. Check out this fun video below.

Comments are closed

July 2019

Do you have a mission, vision, or value statement that guides your work? — A team of frontline reps at the City of Berkeley 311 Customer Service Center worked together to create tomerservicegroup.com/wp-content/uploads/2019/06/311-Mission-Vision-Values.pdf">statements that reflect the teams vision and values.

Comments are closed

Comments are closed

June 2019

Stay calm no matter what — In the brief video below, service consultant Barbara Burke explains how to remain in the moment, resist reacting emotionally, and really consider the options.

Comments are closed